How to order

To order the instrument, you should fill out and send the form available in the model subpage (‘Order Form tab’), for example: https://skervesen.eu/product/raptor-7/

Alternatively, you can write an email to us (‘guitars@skervesen.eu’), and one of our teammates will help you with creating a specification.

Deposit

After determining the details and accepting the specification, we will ask you to pay 40% of the value of the order as a deposit. Rest is paid month before completion.

Personalized builds (or instruments like Skerveten 10), that is, containing inlays and other highly non-standard things, require 50% advance.

Since July 17, 2019 we also offer installment plans

1. Equal monthly payments based on the proposed build time
2. 4 equal payments based on the proposed build time

Lead time

Build time is estimated according to the complexity of specification and the number of orders that we have in production. Please contact us before placing your order.

It’s worth mentioning that the production time of more complicated models (for example with NTB construction) may be longer.

Production time is always set individually, it depends on the model and the custom options that you choose. But what’s important – there’s no waiting list.

We start production of your instrument immediately upon receiving the deposit.

Updates

As the work progresses, you’ll receive photo updates. We send them only when there’s a visual progress.

Between some stages of production the wood must rest for some time to release the internal stress. During this stage there’s no visual progress, but it’s a very important process of creating the perfect instrument.

payment options

The payment options we accept are:

• regular wire transfer
• PayPal

If you choose to pay by Paypal, we are obliged to add 5% of the value of the entire transfer, due to the fees of this service.

Shipping

You can always pick up the instrument personally. We will be delighted to be able to show you around the workshop and see how you will play your new instrument for the first time.

Shipping cost to individual destinations in the world is available below. Please make sure that your country doesn’t have any restrictions related to the shipment of instruments made of wood that we use or other regulations connected with your order.

Please remember that there are customs fees in trade between certain countries. All additional fees of this type are on your side. We assume no responsibility for such charges.

Shipping costs:

• Europe – 50 EUR,
• North and South America – 130 EUR,
• Asia – 150 EUR,
• Oceania – 180EUR
• Australia – 220 EUR,

For other destinations contact us by e-mail: guitars@skervesen.eu

Cancelling the order

In case of problems with payment, we’re always open to cooperation. We understand that there may be unexpected circumstances, so we can be flexible. We can wait a few weeks until you collect money. Write us a message, explain the situation – and you’ll certainly be satisfied.

However, if you decide to cancel the order, we’ll refund only half of the deposit, in relation to the costs that we already had to pay for the materials. By ordering a guitar from us, you agree to these terms.

Discount for returning customers

We really appreciate returning customers. For this reason, when you decide to order the guitar once again, you’ll get a 6% discount.